What Others Are Saying

CSG has the essential human services knowledge and system development expertise to provide practical solutions to our biggest challenges.
Waverly Robinson
Associate Director
Illinois Department of Human Services

Home > Government Solutions > Human Services Solutions

Human Services Solutions

The Challenge

People depend on you and your human services organization for assistance as they face life’s most difficult challenges. Your resources and efforts are a lifeline to vulnerable children, families in crisis, people with disabilities, dislocated workers and others in need.

To be effective, the assistance you provide must be easy to access and delivered quickly. At the same time, your budget is limited and you face operational and bureaucratic obstacles.

How can you best leverage technology and business processes to maintain the quality and effectiveness of critical programs in this challenging environment?

The Solution

A partner who understands your dedication to making a difference in people’s lives. A partner with broad experience in Human Services best practices and information technology. A partner with a reputation for being collaborative and easy to work with.

The people of CSG have extensive experience in administering human services programs and integrating information technology into the program delivery process. We work with organizations like yours to maximize the quality and efficiency of your service delivery functions including intake, assessment, eligibility determination, referrals, services management and exit processing. We also implement best practices in key supporting functions such as resource directories, claims and billing processes, service monitoring, reporting and information management.

Let us help you help others by leveraging processes and technologies that produce measurable results and support your mission to make a difference in people’s lives.

Reinventing Access Through Innovative Technology

Our solution meets the needs of both applicants and staff. It provides applicants with increased and easier access through the Internet and telephone, thereby reaching additional eligible families. Our solution also gives IDHS' staff the ability to manage applications quickly and easily across programs. It's also a cost-effective, integrated system-generating efficiencies in development, implementation and maintenance costs, while providing a seamless flow of information across the different system areas.

The Result

IDHS has powerful new tools to assure that all Illinois citizens in need of assistance have access to these life-giving programs. More people are able to access Food Stamps, TANF, and Medical Assistance. Since the process is highly efficient, IDHS can do more with its human resources and facilities.