CSG leads Unemployment Insurance modernization projects to successful outcomes.
Modernizing your UI system is essential to delivering more and better services to workers and employers. Yet the challenges inherent in UI modernization are great. It is possible to get well down the path before recognizing that the effort is in serious trouble. Attempting to recover in this situation requires major compromises and additional risk. Starting right is the most important factor in making modernization work.
Successful UI modernization projects vary as to size, scope, technology, processes, geography, and timelines. But all share these common characteristics: They are well-planned, have realistic expectations, and are managed consistently from start to finish.
Starting right is critical. UI agencies in particular have the challenge of aging systems that have incorporated hundreds of changes in statutes, rules, regulations, and procedures over the years. You also face significant new requirements in the near (and distant) future. This situation requires a plan that facilitates discipline and transparency in tracing new system capabilities back to business requirements.
Engaging a trusted adviser to assist you brings substantial advantages to your planning process. CSG Government Solutions knows UI. Our knowledge of the strengths and weaknesses of ongoing state UI modernization projects and vendor solutions is unmatched. Our CSG REALizeSM collection of program modernization methods, knowledge, and tools allow you to leverage our years of real-world UI experience and industry research. And our independence ensures our total commitment to your UI modernization goals.
CSG’s Modernization Planning Covers the Entire Scope of UI Business Functions