Motor Vehicle programs need to operate at a high level of performance to assure that the people of your state are safe and secure. CSG helps you streamline processes and implement new technologies to modernize licensing and registration, highway safety, enforcement, and other functions.
CSG'S Expertise in Action
Colorado’s Driver and Vehicle Services Modernization
The Colorado Department of Revenue, Division of Motor Vehicles, administers driver and motor vehicle taxation and revenue services including licensing, vehicle titling, and registration. To achieve its business, operational, and technical goals, the department is replacing its legacy driver’s license, vehicle services, and supporting systems with an integrated Driver License, Record, Identification and Vehicle Enterprise Solution (DRIVES).
IV&V by CSG SM
DOR selected CSG to provide periodic IV&V assessments with monthly status reports to objectively identify risks and issues and provide recommendations for the enterprise solution. The CSG IV&V team developed a comprehensive IV&V Project Management Plan and utilized TeamCSGSM IV&V tools and targeted performance metrics to analyze the DRIVES project management, progress, resources, budget, schedules, work flow, and reporting. The IV&V team also reviewed project deliverables and technical components including software documentation, software architecture, application software, and operating platform performance characteristics.
Together, DOR and CSG worked to ensure the successful implementation of an enterprise system that brings updated technology to the department and provides increased safety and more efficient services to Coloradans.
Oregon DMV Service Transformation Program
The Oregon Driver and Motor Vehicle Services Division (DMV) plays a crucial role in driver safety, protection of financial ownership interests in vehicles, and collection of revenue to finance Oregon's transportation system. In an effort to increase DMV’s operational efficiency, the State launched the Service Transformation Program (STP), a multi-year effort consisting of a portfolio of projects aimed to improve DMV business processes, enhance service capabilities, replace aging computer systems, and enable DMV to become more flexible and timely in meeting customer expectations and legislative mandates.
QA by CSG SM
Oregon selected CSG to provide independent Quality Assurance services throughout the full project life cycle. CSG is applying our proven QA by CSG℠ methodologies and tools and comprehensive QA services, including quality management planning, quality control, quality assurance, and risk assessment, to provide clear visibility across the project portfolio and maximize the quality and impact of the Service Transportation Program.
Together, CSG and Oregon DMV are advancing the State’s mission to provide a safe, efficient transportation system that supports economic opportunity and thriving communities for Oregonians.
New Mexico Driver and Vehicle Program Modernization
The New Mexico Department of Revenue, Motor Vehicle Division, coordinates, administers, and enforces the licensing and registration process for commercial and non-commercial drivers and vehicles. Like many other states, MVD is faced with the challenge of an aging driver and vehicle system, covering more than 1.4 million drivers and over 1.6 million vehicles. In order to enhance motor vehicle operations and provide a customer-centric solution for the people they serve, MVD has launched a major initiative to modernize their legacy driver and vehicle system.
IV&V by CSG SM
New Mexico engaged CSG to provide proactive IV&V services throughout the design, development, and implementation of their Driver and Vehicle System Reengineering Project. Our services spanned all aspects of the modernization effort, including project management, governance, and technical architecture and design. CSG conducted assessments in real-time throughout the project life cycle to proactively identify risks and issues, and provide risk mitigation strategies and recommendations. Our IV&V team focused on assuring the success of the overall implementation and meeting the State’s key objectives.
New Mexico is pursuing a vision to improve the lives of New Mexicans by providing quality products and services to enhance safe and efficient motor vehicle operations. CSG is there to help them achieve that goal.
Colorado License and ID Card Modernization
The Colorado Division of Motor Vehicles (DMV) provides identification, driver, and vehicle services to the State’s more than 3 million licensed drivers. In order to provide their citizens with the highest level of services, the DMV developed a strategic approach for engaging Independent Verification and Validation (IV&V) services to help assure the successful modernization of their enterprise license and ID card system.
IV&V by CSG SM
DMV selected CSG to provide IV&V services and assist the State in conforming to industry best practices and IEEE standards throughout the program modernization effort. CSG is reviewing and analyzing the third party vendor’s implementation plan, data management plan, risk management processes, security plans, interface designs, user acceptance testing, and deployment plans. Following the review and analysis of each area, CSG provides a summary report to DMV to guide them through industry best practices and the delivery of a successful implementation.
CSG is also assessing system functionality, conducting an analysis of past project performance, assessing risks and issues, and providing recommendations for improvement to assure the management and technical aspects of projects meet the State’s objectives.
Colorado DMV is committed to improving the motor vehicle services for the people who depend on it. CSG is here to assure the State meets its modernization goals.
Michigan’s Motor Vehicle System Modernization
The Michigan Department of State licenses all commercial and non-commercial drivers, registers and titles motor vehicles, and regulates motor vehicle-related businesses. The State launched an effort to replace its legacy Motor Vehicle System with the FAST Enterprises FastDS-VS commercial off-the-shelf system that establishes a single customer record that enables secure access to client information; provides 24/7 real-time updates and processing of records; expands self-service options; and provides a user-friendly interface for customers and State staff.
IV&V by CSG SM
Michigan DOS selected CSG to provide IV&V services, including monthly IV&V status reporting, bi-monthly risk assessments, and bi-annual evaluations of project trends and status. Building on our significant FAST oversight experience, CSG provided independent, objective observations and actionable recommendations for project activities including project management, quality management, organizational change readiness, requirements management, technical environment, software development, testing, and data management. CSG’s oversight supported a successful implementation of the Vehicle Services module and helped ensure the project stayed on schedule and budget.
Michigan is working to optimize the security, flexibility, and ease of use of its Motor Vehicle System. CSG helps assure the State reaches its goals.
Georgia’s Driver and Vehicle System Modernization
The Georgia Department of Revenue, Division of Driver Services, administers licenses and IDs, including testing, renewals, fraud prevention, and violations and suspensions. DDS is implementing a comprehensive, integrated customer-centric solution to ensure the processes and technologies associated with titling and registering vehicles and licensing drivers in Georgia meet all legal requirements, streamline regulations and procedures, and provide scalability.
IV&V by CSG SM
Georgia selected CSG to provide IV&V services, including the evaluation of project progress, resources, budget, schedules, workflow, and reporting. CSG provided oversight of the Project Management Plan, evaluated the effectiveness of the plan to keep the project on schedule, and reviews associated vendor reporting. The CSG team also reviewed specific project deliverables and provided feedback and recommendations to the State, including monthly IV&V status updates to the State’s Executive Panel.
DOR is committed to upgrading its technology to provide a streamlined experience for Georgia’s residents and enhance safe motor vehicle operations. CSG’s services assure the State accomplishes its goals.
Illinois Tollway Project Management and Oversight Services
The Illinois Tollway is a user-fee system that receives no state or federal funds for maintenance and operations of 294 miles of interstate tollways in 12 counties in Northern Illinois. In order to ensure the highest level of service to its customers, the Tollway selected CSG to provide ongoing PMO services for a wide range of enterprise system modernization efforts to improve efficiency and effectiveness.
PMO by CSG SM
CSG is providing project management and planning services for the ongoing maintenance and support of Tollway’s Capital Program Reporting System. CSG is assessing current business processes; identifying, tracking, and resolving risks; communicating project status, issues, and changes; and managing the upgrade activities for the new technology.
CSG also provided procurement support for the Tollway’s I-PASS e-commerce web site including requirements definition, RFP development, and vendor evaluations. The team also performed research and planning activities for its financial system ERP assessment, and supported several infrastructure modernization efforts by performing security assessments, architecture assessments, feasibility studies, and disaster recovery planning.
The Illinois Tollway Authority is committed to maintaining the safety and efficiency of the Tollway system. CSG is here to assure their goals are achieved.